SHIPPING
WHERE ARE YOU BASED?
We ship from Auckland, New Zealand. We pack orders Monday-Friday, and we strive to make sure orders received before 12pm will be processed and sent the same day.
WHERE DO YOU SHIP?
We currently ship to New Zealand, Australia, United Kingdom, and the EU. If your country isn’t listed, get in touch at info@svarathestore.com and we’ll see what we can do.
HOW MUCH IS SHIPPING?
Shipping is calculated at checkout based on your location and order — you’ll see the exact cost before you pay.
New Zealand & Australian orders over $250 shipping is FREE
HOW LONG WILL SHIPPING TAKE?
Standard Shipping Estimates:
NZ: 1-3 business days (metro), 2-5 business days (rural)
Australia: 3–6 business days
UK: 6–13 business days
EU: 6–13 business days
For express shipping please see the estimates at checkout.
We pack orders Mon-Fri, and we aim to get all orders placed before 12pm shipped same day.
Times above are estimated delivery once it's shipped, not guaranteed — they can shift a bit depending on the courier and, for international orders, customs.
HOW CAN I TRACK MY ORDER?
Every order ships with tracking. You’ll get an email with your tracking link as soon as it’s on its way. Please check your spam folder in case it went there. Otherwise, send us an email at info@svarathestore.com for help.
SHIPPING DELAYS
Once your order leaves us, its journey is largely in the hands of the courier and, for international parcels, customs authorities, so timeframes can shift due to peak seasons, customs checks, or delivery to more remote areas. If your order needs to arrive by a specific date, we'd recommend choosing an express shipping option at checkout. While we always aim to meet the timeframes we quote, we can't guarantee an exact delivery date once an order is in transit.
MISSING PARCEL
Every SVARA order ships with tracking so you can follow its progress. If your tracking shows the parcel as delivered, or if it goes missing in transit, please reach out to us at info@svarathestore.com — we'll help you raise a claim directly with the courier to track it down.
RETURNS
WHAT IS YOUR RETURNS POLICY?
Not quite right? You can return it for a refund within 30 days of delivery, as long as it's unworn, unwashed, with tags still attached and in its original packaging. Sale items and items bought with a discount code over 20% aren't eligible for change-of-mind returns. To start a return, email info@svarathestore.com with your order number and we'll take it from there.
WHO PAYS FOR THE RETURN?
Return shipping is at your own cost. To start a return, email info@svarathestore.com with your order number and we'll take it from there.
FAULTY OR WRONG ITEM
If something arrives damaged, faulty, or not what you ordered, that's on us — email us at info@svarathestore.com with your order number, a quick description of the issue, and a photo, and we'll sort a repair, replacement, or refund.
Please note that every SVARA garment is handmade using traditional hand printing and dyeing techniques. This means small variations — slight differences in print placement, subtle shifts in colour saturation, or minor imperfections in the pattern repeat — are a natural part of the process, not a manufacturing fault. No two pieces are ever quite identical, and we see that as part of what makes each garment genuinely one of a kind.