Shipping policy

Shipping Policy

Last updated: 1st August 2026

This Shipping Policy applies to all orders placed through SVARA Ltd (www.svarathestore.com). By placing an order with us, you agree to the terms below.

1. Order Processing

Orders are processed within 1–3 business days of payment confirmation, Monday to Friday, excluding public holidays.
You'll receive a confirmation email once your order is placed, and a shipping confirmation email with tracking details once it has been dispatched.
During sale periods or high-demand launches, processing times may be longer — we'll let you know on our website or via email if this is the case.

2. Where We Ship

We currently ship to:

New Zealand (including rural addresses)
Australia
United Kingdom
European Union

If your country isn't listed, get in touch at info@svarathestore.com and we'll see what we can do.

3. Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery address and the weight of your order. You'll see the exact cost before you complete payment — there are no hidden fees added afterward.

4. Estimated Delivery Times

Delivery times are estimates from the date of dispatch (not order date) and aren't guaranteed, as they depend on the courier and customs processing for international orders.

Destination	Estimated delivery time
New Zealand (metro)	1–3 business days
New Zealand (rural)	3-5 business days
Australia	4–8 business days
United Kingdom	6–12 business days
United States	6–12 business days
European Union	7–14 business days

Under the Consumer Guarantees Act, we're required to deliver within the time agreed, or, if no time is agreed, within a reasonable time — the estimates above reflect what we consider reasonable based on our courier partners' typical service times.

5. Customs, Duties and Import Taxes (International Orders)

For orders shipped outside New Zealand, your order may be subject to import duties, taxes, and customs clearance fees charged by your country's customs authority once the parcel reaches your border. These charges are not included in your order total or shipping cost and are the responsibility of the recipient.

We have no control over these charges and can't predict what they might be, as customs policies vary widely by country. We recommend checking with your local customs office if you'd like an estimate before ordering.

6. Tracking

All orders are shipped with tracking. You'll receive a tracking link by email once your order is dispatched. If you haven't received tracking within 2 business days of ordering, please contact us at info@svarathestore.com.

7. Lost, Delayed or Damaged Parcels

If your order hasn't arrived within the estimated delivery window, please check your tracking link first, then contact us at info@svarathestore.com and we'll investigate with the courier.
If a parcel is confirmed lost in transit, we will send a replacement or issue a refund, at your choice.
If your order arrives visibly damaged, please contact us within 3 days of delivery with photos of the damage and packaging, and we'll arrange a replacement or refund.

8. Incorrect Address

Please double-check your shipping address at checkout — we are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us at info@svarathestore.com as soon as possible; we'll do our best to update it before dispatch, but can't guarantee a change once an order has shipped.

9. Split Shipments

If your order contains items shipping from different locations or restocking at different times, we may split your order into multiple parcels at no extra cost to you.